Shipping & Returns

Shipping & Returns 

 

 

Ducted Vacuum Warehouse is currently shipping orders within Australia. Our aim is to deliver your goods to you promptly. Please allow up to 7 working days from your order confirmation and approval receipt. 

 

Ducted Vacuum Warehouse uses Star Track Courier and Australia Post for all deliveries. A postage and handling fee of $9.95 will apply to each delivery received for order under $300, and free delivery for order $300 or more. Make sure someone is able to sign for your goods when they are delivered, if no one is available a delivery notice card will be left with the contact number for you to organise re-delivery.

If you have not received your order within the days specified contact us at srw@astrovac.com.au You need to include your full name and order confirmation number as shown on your confirmation email received from us at the time of purchase. 

Returns Policy (Online Purchases only) 

We at Ducted Vacuum Warehouse are confident you will be happy with your purchase, however if you require an exchange or refund then please read the following for more information; 

  • We are happy to accept exchange or refund within 30 days of receipt of goods 
  • There are two ways to return goods to back to Ducted Vacuum Warehouse. They are 1) via Star Track Courier or 2) Via your closest Ducted Vacuum Warehouse Store. 
  • With this return we ask that you complete the exchange/return form that was received with your goods, this information helps us process the return in a timely manner. 
  • All unwanted items must be returned in their original condition, this means all packaging and labels must be attached 
  • If returning online you are responsible for the associated costs to return the goods back to us, we do recommend that you use the registered post option as Ducted Vacuum Warehouse will not take responsibility for items not received if you attempt to send them via non registered mail. Please allow 14 days for exchanges and refunds to be received and processed 
  • Postage charges on returns are not refundable


Exchanges 

Ducted Vacuum Warehouse are more than happy to exchange your goods for another item without charging for a second delivery. All additional exchanges will incur postage costs paid by you. 

Refunds 

Ducted Vacuum Warehouse is happy to refund your goods if you are not satisfied with your purchase. The purchase price of the goods will be refunded using the original payment method. 

Faulty goods? 

Every order is inspected by our QA Department before it leaves our Warehouse, this is to ensure you receive product in good condition 

If your product for some reason has become faulty due to a manufacturing fault then you need to contact us on our email address srw@astrovac.com.au. Please note that Faulty goods should be returned within in a reasonable timeframe.

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